A grievance is a claim that action has been taken that involves a student, staff, faculty, or administration member’s status or the specific terms or conditions of employment or academic study and which is believed to be inconsistent with the International Institute for Restorative Practices’ (the IIRP’s) policies and procedures, or a perceived circumstance of discrimination, harassment, or inequity.
The IIRP, consistent with its name and mission, will use restorative processes, whenever possible, in dealing with wrongdoing and conflict among students, staff, faculty, and administration. Restorative processes focus on repairing the harm done by conflict and wrongdoing. They are usually held in a circle format and provide every person with an opportunity to be heard and to express feelings in a safe and supportive environment.
Restorative processes bring together those who have been affected by an incident. When there are identifiable wrongdoers and victims, those individuals have the choice of participating voluntarily. Furthermore, their colleagues, optionally their friends and family members (depending upon the nature of the incident), and others in the institution who have been affected are also invited to come together to resolve the emotional consequences of the incident and to have a say in how the conflict or wrongdoing might be handled.
There may be instances where the nature of the grievance is such that the use of restorative processes may not be appropriate according to the sole discretion of the IIRP’s President, who may confer with other professionals, including legal counsel and/or mental health professionals.
In the event the grievance is against the Director of Human Resources, the contact should be directed to the President throughout the outlined process. If the grievance is against the President, it should be directed to the Board of Trustees Chair throughout the outlined process.
Steps for the Grievance Resolution Process
Step 1
If possible, concerns that result in a grievance should first be addressed through discussions or a restorative circle. If a solution is reached, it should be put in writing, signed and dated by both parties, and provided to the Director of Human Resources within ten (10) business days, via email or hardcopy.
Step 2
If, after attempting resolution in Step 1, no solution is reached, the aggrieved party or parties may appeal the issue in writing within ten (10) business days to the Director of Human Resources via email or hardcopy. The Director of Human Resources must respond to the grievance in writing within ten (10) business days, beginning the business day following receipt of the written appeal.
Step 3
If the aggrieved party is not satisfied with the outcome of Step 2, they may appeal to the President, who will respond in writing within ten (10) business days beginning the business day following receipt of the written appeal. The President’s response is the final step within the organization.
Reporting Violations of the Harassment, Sexual Harassment, and Stalking Policy
Reports, including anonymous reports, may be submitted online at any time using the reporting button. Reports go directly to the Associate Dean for Administration.
Civil Rights Violation
In the case of an alleged violation of Civil Rights, the complaint may be brought directly to the Office for Civil Rights:
Barbara Holland, Regional Manager, Office for Civil Rights
U.S. Department of Health and Human Services
150 S. Independence Mall West
Suite 372, Public Ledger Building
Philadelphia, PA 19106-9111
Customer Response Center: (800) 368-1019 Fax: (202) 619-3818
TDD: (800) 537-7697 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
General Complaint or Grievance
- Initial Contact
Consult with the appropriate faculty or staff member.
or
Jamie Kaintz
Dean of Student Services
531 Main Street, Bethlehem, PA 18018
610-798-1300 - Escalated Contact
Michael Valdez Raffanti, Ed.D., Provost
531 Main Street, Bethlehem, PA 18018
215-416-3723
or
Melissa Ash, Associate Dean of Administration
531 Main Street, Bethlehem, PA 18018
484-523-2688
Americans with Disabilities Act
- Melissa Ash, Associate Dean of Administration
610-807-9221
Appeal of a Grade
- Initial Contact:
Consult with faculty member - Escalated Contact:
Michael Valdez Raffanti, Ed.D., Provost
531 Main Street, Bethlehem, PA 18018
215-416-3723
FERPA compliance (privacy of student records)
- Dean of Student Services
Jamie Kaintz
610-807-9221
Student Right to Know and Campus Security
- Melissa Ash, Associate Dean of Administration
610-807-9221
Should you have exhausted all avenues to resolve an issue informally and wish to file an official complaint, that complaint must be submitted in writing to:
- General Complaint or Grievance
Melissa Ash, Associate Dean of Administration
531 Main Street
Bethlehem, PA 18018-5837 - Americans with Disabilities Act
Melissa Ash, Associate Dean of Administration
531 Main Street
Bethlehem, PA 18018-5837 - FERPA compliance (privacy of student records.)
Family Policy Compliance Office
U.S. Department of Education
600 Independence Avenue, S.W.
Washington, DC 20202-4605 - Grade Appeal Provost
Craig Adamson, Ph.D.
531 Main Street
Bethlehem, PA 18018-5837 - Student Right to Know and Campus Security
Melissa Ash, Associate Dean of Administration
531 Main Street
Bethlehem, PA 18018-5837
| General Complaint or Grievance | Melissa Ash, Associate Dean of Administration 531 Main Street Bethlehem, PA 18018-5837 |
| Americans with Disabilities Act | Melissa Ash, Associate Dean of Administration 531 Main Street Bethlehem, PA 18018-5837 |
| FERPA compliance (privacy of student records.) |
Family Policy Compliance Office U.S. Department of Education 600 Independence Avenue, S.W. Washington, DC 20202-4605 |
| Grade Appeal | Provost Craig Adamson, Ph.D. 531 Main Street Bethlehem, PA 18018-5837 |
| Student Right to Know and Campus Security |
Melissa Ash, Associate Dean of Administration 531 Main Street Bethlehem, PA 18018-5837 |